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When a meeting is recorded on WeCareRemote, the recording is saved securely to cloud storage and made accessible to authorized users. This page explains how recording works and how to access your recordings. Recordings are most often used for case follow-up, training, and accessibility — for example, sharing a session summary with another team member or letting a participant revisit the conversation later. Because recordings can capture sensitive material, access is restricted to NGO administrators by default.

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How recording works

Recording is an optional feature available during live meetings:
  • Recordings are captured in real time during the meeting.
  • Once the meeting ends, the recorded file is stored in secure cloud storage.
  • Recordings are linked to your meeting and accessible through the platform after processing is complete.
Recording must be initiated by an authorized participant — typically an NGO administrator. Recordings do not start automatically.

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Accessing recordings

1

Log in to WeCareRemote

Go to wcr.is/home and sign in with your credentials.
2

Navigate to your recordings

Open your meeting history or recordings section from the platform navigation.
3

Download or view your recording

Select the recording from the list to view it in the browser or download it to your device.

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Recording availability

Recordings are available for a limited time after the meeting. Availability depends on the platform’s retention policy for your organization.
Older recordings are automatically removed after the retention period expires. Download any important recordings promptly to avoid losing access.

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Privacy

Recordings capture the video and audio of all participants in the meeting for the full duration of the recorded session.
As a best practice, inform all participants before starting a recording. This ensures transparency and helps maintain trust between refugees and NGO staff.
Recording capability depends on your account type. NGO administrators typically initiate recordings. If you need access to a recording and cannot find it, contact your NGO contact or platform administrator.

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Programmatic access

NGO administrators can list and download recordings via the API. See the recordings API reference for the endpoint, response shape, and code examples.

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Best practices for recorded meetings

  • Announce the recording. Tell participants at the start of the meeting that you are recording and why.
  • Limit who has access. Only share recording URLs with people who genuinely need them.
  • Delete what you no longer need. If your retention policy lets you remove a recording manually, do so once the case is closed.
  • Be mindful of background content. Anything visible during screen share — open documents, browser tabs, notifications — is captured in the recording.