Skip to main content
The WeCareRemote AI assistant is your primary point of contact on the platform. Whether you are a refugee looking for services and support or an NGO admin managing resources, the assistant answers your questions, retrieves relevant documents, and guides you through the platform — all through a natural conversation interface powered by leading AI models. The assistant is built to be approachable: you can write in your own words, in your own language, and at your own pace. It is not a search box — it remembers what you have asked before, can follow up on incomplete information, and surfaces relevant resources from your NGO’s connected knowledge base when they exist.

​
When to use the AI assistant

Reach for the AI assistant when you need:
  • Quick information about services, processes, eligibility, or paperwork.
  • Help getting started on the platform — for example, where to find a particular blog post or how to join a meeting.
  • Drafting help for an email, application, or message you want to send.
  • A first answer before deciding whether you need to talk to a human caseworker.
For sensitive matters or when you need a real conversation, the assistant can hand off to an NGO staff member via a video meeting.

​
Key capabilities

Multi-model AI

Choose from a range of leading AI providers — including OpenAI, Anthropic, Google, Groq, and more. You can configure a default model or switch per request to match your needs.

Conversation memory

The assistant retains the full context of your conversation within a session, so you never have to repeat yourself. Follow-up questions are understood naturally.

Document retrieval

Ask questions about resources, policies, and support documents. The assistant searches connected knowledge bases and surfaces relevant information directly in the conversation.

Role-aware responses

The assistant adapts its responses based on whether you are a refugee user or an NGO admin, surfacing the most relevant information and actions for your role.

​
How to start a conversation

1

Log in to WeCareRemote

Sign in to your account at wcr.is/home. Your role is automatically detected at login.
2

Open the AI assistant

Navigate to the AI Assistant section from the main menu. The chat interface loads immediately — no additional setup is required.
3

Type your message

Enter your question or request in the text field and press Send. The assistant responds within seconds, drawing on your conversation history and any connected documents.
4

Continue the conversation

Ask follow-up questions, request clarifications, or change topics. The assistant keeps track of everything said earlier in the session.
Your conversation history is saved after each session. When you return to the AI assistant, previous exchanges are available, so the assistant can provide context-aware responses based on your past interactions.

​
Tips for better results

  • Be specific. “What housing support is available in Berlin for a family of four?” gets a more useful answer than “I need housing.”
  • Share relevant context. Mention your role, location, language, or NGO when it might affect the answer.
  • Ask follow-ups. The assistant remembers the conversation — you do not need to repeat earlier details.
  • Ask in your own language. Most supported models handle multilingual conversation well; you do not need to switch to English.
  • Tell the assistant when it is wrong. If a response is off, say so. The assistant adjusts based on your feedback within the conversation.

​
Limitations to be aware of

The AI assistant is a powerful tool, but it has limits:
  • It is not a lawyer, doctor, or caseworker. Treat its responses as a starting point, not as final advice on legal, medical, or administrative matters.
  • It can make mistakes. Always verify critical information — deadlines, eligibility rules, contact details — with an NGO staff member or an official source.
  • It only knows what is connected. The assistant draws on its training data plus any knowledge base your NGO has connected. It does not have live access to external systems unless explicitly integrated.
  • Conversation history is stored. Anything you write is retained per your organization’s retention policy — see Memory and history.

​
Next steps

Configure the AI assistant

Set your preferred model, connect API keys, and configure authentication.

Supported AI models

Browse the full list of supported providers and models available on WeCareRemote.