Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.wcr.is/llms.txt

Use this file to discover all available pages before exploring further.

WeCareRemote is a unified platform that connects refugees with NGOs through AI-powered conversations, collaborative content, and video meetings. Each component is designed to work together under a single login, so you move seamlessly between chatting with an AI assistant, reading published resources, and joining a live video call — without switching tools or re-authenticating.

​
AI assistant

The AI assistant is the primary way refugees interact with the platform. You can ask it questions, request information about available services, or get help navigating the support process. The assistant maintains conversation memory across sessions, so it builds on previous exchanges rather than starting fresh each time. When relevant documents or knowledge bases are available to your organization, the assistant can retrieve and reference that content directly in its responses — reducing the need for back-and-forth with staff.
The AI assistant supports multiple language model providers. The model used in your session is configured by your organization’s administrator.

​
Blog and content

The blog gives NGO administrators a space to publish resources, announcements, and guides that are visible to refugee users on the platform. It is built on WordPress and uses role-based access to control who can read, write, and manage content.
  • NGO administrators (org_admin) can create, edit, and publish posts.
  • Refugee users (blog) can read published content relevant to their situation.
This separation ensures that the content refugee users see is curated and appropriate, while giving NGO staff full editorial control.

​
Video conferencing

When a conversation needs to move beyond text, WeCareRemote includes integrated video meetings powered by Jitsi. Refugees and NGO staff can join a meeting directly from the platform — no third-party account or software download required. Meetings can be recorded, which is useful for documentation, case follow-up, or sharing session summaries with other team members.
Recording availability depends on your organization’s configuration. Contact your NGO administrator if you need recordings enabled for your meetings.

​
Authentication

A single JWT-based authentication layer ties all of WeCareRemote’s components together. When you log in through the platform, your session token is recognized by the AI assistant, the WordPress blog, and the video conferencing system — so you never need to log in separately to access each feature. Your role (blog or org_admin) is encoded in your token and determines what actions you can take across the platform. If your role changes — for example, if an NGO grants you additional permissions — you will need to log out and back in to pick up the updated access.
Do not share your login credentials or session token. If you believe your account has been compromised, contact your NGO administrator to reset your credentials immediately.

AI Assistant

Configure the AI assistant, choose a language model, and manage conversation history.

Authentication

Learn how JWT authentication works and how roles control access across the platform.

Video Conferencing

Set up and join video meetings, and enable recording for your sessions.

Blog & Content

Publish and manage blog content, and understand role-based access controls.