Skip to main content
WeCareRemote includes integrated video conferencing powered by Jitsi, allowing refugees and NGO staff to meet face-to-face without leaving the platform. Meetings run entirely in your browser — no software installation or plugins required. Video calls are designed for the moments when text is not enough — a sensitive conversation, a document walk-through with screen share, or a quick check-in that would take ten messages to resolve. Because Jitsi runs in the browser and authenticates through the same JWT token as the rest of the platform, you do not need a separate account, an installed app, or a meeting link from a third-party service.

​
What you need

Before joining a meeting, make sure you have the following:
  • A modern browser (Chrome, Firefox, or Edge recommended)
  • A camera and microphone (a microphone alone is enough for audio-only participation)
  • A stable internet connection
  • A WeCareRemote account and an active login session

​
Joining a meeting

1

Log in to WeCareRemote

Go to wcr.is/home and sign in with your credentials.
2

Open the meeting

Navigate to the video meeting section from the platform, or open the meeting link shared by your NGO contact.
3

Allow browser permissions

When your browser prompts you, allow access to your camera and microphone. You can grant microphone-only access if you prefer audio without video.
4

Enter the meeting room

You are connected instantly. No waiting room or host approval is required.

​
During a meeting

Once you are in a meeting, you have access to the following controls:
  • Mute / unmute your microphone
  • Turn your camera on or off at any time
  • Share your screen to walk through documents or information together
  • Chat with other participants using the in-meeting text chat

​
Ending a meeting

Click the red Leave button to exit the meeting. Other participants will be notified when you leave. The meeting continues for anyone who remains in the room.
Use headphones during your meeting to prevent audio echo caused by your microphone picking up the speaker output.
Meetings may be recorded by NGO administrators. If a recording is active, you will typically be notified. See the Recordings page for details on how recordings are stored and accessed.

​
Troubleshooting common issues

Check that you have granted the browser permission to access them. In Chrome and Edge, click the lock icon in the address bar; in Firefox, click the camera/microphone icon. If permissions look correct, try refreshing the page or switching browsers.
This is almost always a network issue. Try moving closer to your router, switching to a wired connection, or closing other bandwidth-heavy applications. If you only have a weak connection, turn off your camera — audio-only requires much less bandwidth.
Echo is usually caused by your microphone picking up your speakers. Use headphones, or ask the other participant to do the same.
On macOS, you must give your browser screen-recording permission in System Settings → Privacy & Security → Screen Recording. On Windows and Linux, screen sharing works in the browser without OS-level permissions.
Some corporate or shelter networks block WebRTC traffic, which Jitsi relies on. If you suspect this, try a different network (such as mobile data) to confirm. Ask your NGO administrator if a TURN server is configured for your deployment.

​
Accessibility

  • Captions can be enabled from the meeting toolbar if your deployment includes a transcription provider.
  • All meeting controls are keyboard accessible — use Tab to navigate, Enter to activate.
  • Screen readers can read participant names and the in-meeting chat.

Recordings

Learn how meeting recordings are stored, accessed, and when they expire.