> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wcr.is/llms.txt
> Use this file to discover all available pages before exploring further.

# Video meetings on WeCareRemote

> WeCareRemote's browser-based video meetings let refugees connect face-to-face with NGO staff from any device — no downloads or third-party accounts required.

WeCareRemote includes integrated video conferencing powered by Jitsi, allowing refugees and NGO staff to meet face-to-face without leaving the platform. Meetings run entirely in your browser — no software installation or plugins required.

Video calls are designed for the moments when text is not enough — a sensitive conversation, a document walk-through with screen share, or a quick check-in that would take ten messages to resolve. Because Jitsi runs in the browser and authenticates through the same JWT token as the rest of the platform, you do not need a separate account, an installed app, or a meeting link from a third-party service.

## What you need

Before joining a meeting, make sure you have the following:

* A modern browser (Chrome, Firefox, or Edge recommended)
* A camera and microphone (a microphone alone is enough for audio-only participation)
* A stable internet connection
* A WeCareRemote account and an active login session

## Joining a meeting

<Steps>
  <Step title="Log in to WeCareRemote">
    Go to [wcr.is/home](https://wcr.is/home) and sign in with your credentials.
  </Step>

  <Step title="Open the meeting">
    Navigate to the video meeting section from the platform, or open the meeting link shared by your NGO contact.
  </Step>

  <Step title="Allow browser permissions">
    When your browser prompts you, allow access to your camera and microphone. You can grant microphone-only access if you prefer audio without video.
  </Step>

  <Step title="Enter the meeting room">
    You are connected instantly. No waiting room or host approval is required.
  </Step>
</Steps>

## During a meeting

Once you are in a meeting, you have access to the following controls:

* **Mute / unmute** your microphone
* **Turn your camera on or off** at any time
* **Share your screen** to walk through documents or information together
* **Chat** with other participants using the in-meeting text chat

## Ending a meeting

Click the red **Leave** button to exit the meeting. Other participants will be notified when you leave. The meeting continues for anyone who remains in the room.

<Tip>
  Use headphones during your meeting to prevent audio echo caused by your microphone picking up the speaker output.
</Tip>

<Note>
  Meetings may be recorded by NGO administrators. If a recording is active, you will typically be notified. See the [Recordings](/video/recordings) page for details on how recordings are stored and accessed.
</Note>

## Troubleshooting common issues

<AccordionGroup>
  <Accordion title="My camera or microphone is not working">
    Check that you have granted the browser permission to access them. In Chrome and Edge, click the lock icon in the address bar; in Firefox, click the camera/microphone icon. If permissions look correct, try refreshing the page or switching browsers.
  </Accordion>

  <Accordion title="The video is choppy or audio cuts out">
    This is almost always a network issue. Try moving closer to your router, switching to a wired connection, or closing other bandwidth-heavy applications. If you only have a weak connection, turn off your camera — audio-only requires much less bandwidth.
  </Accordion>

  <Accordion title="I hear an echo">
    Echo is usually caused by your microphone picking up your speakers. Use headphones, or ask the other participant to do the same.
  </Accordion>

  <Accordion title="I cannot share my screen">
    On macOS, you must give your browser screen-recording permission in System Settings → Privacy & Security → Screen Recording. On Windows and Linux, screen sharing works in the browser without OS-level permissions.
  </Accordion>

  <Accordion title="The meeting will not load at all">
    Some corporate or shelter networks block WebRTC traffic, which Jitsi relies on. If you suspect this, try a different network (such as mobile data) to confirm. Ask your NGO administrator if a TURN server is configured for your deployment.
  </Accordion>
</AccordionGroup>

## Accessibility

* Captions can be enabled from the meeting toolbar if your deployment includes a transcription provider.
* All meeting controls are keyboard accessible — use Tab to navigate, Enter to activate.
* Screen readers can read participant names and the in-meeting chat.

<Card title="Recordings" icon="circle-dot" href="/video/recordings">
  Learn how meeting recordings are stored, accessed, and when they expire.
</Card>