> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wcr.is/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started with WeCareRemote

> Learn how to create your WeCareRemote account, log in, send your first message to the AI assistant, and explore video meetings and the blog.

This guide walks you through everything you need to get up and running on WeCareRemote — from creating your account to sending your first message to the AI assistant. The whole process takes just a few minutes.

## Before you begin

You will need:

* An email address that can receive verification messages
* A modern browser (Chrome, Firefox, Safari, or Edge) with cookies enabled
* An internet connection
* For video calls: a working microphone (camera optional)

If you are joining on behalf of an NGO, your organization should provision your account with the `org_admin` role before you sign up. Refugee users are typically assigned the `blog` role on first registration.

<Steps>
  <Step title="Visit the platform and sign up">
    Go to [wcr.is/home](https://wcr.is/home) and click **Sign Up** to create a new account. If you already have an account, click **Log In** and enter your credentials.

    <Note>
      WeCareRemote handles authentication automatically when you log in through the platform. Your session is secured with a JWT token, so you stay logged in across the AI assistant, blog, and video features without any extra steps.
    </Note>
  </Step>

  <Step title="Choose your role">
    When you register, your account is assigned a role that determines what you can access:

    * **Refugee user (`blog` role)** — You can chat with the AI assistant and read content on the blog. This role is designed for refugees seeking information and support from NGOs.
    * **NGO administrator (`org_admin` role)** — You can do everything a refugee user can, plus manage and publish blog content and access administrative features for your organization.

    <Info>
      If you are unsure which role applies to you, contact your NGO directly. Role assignment is managed by your organization's administrator.
    </Info>
  </Step>

  <Step title="Open the AI assistant">
    After logging in, navigate to the **AI Assistant** from the main navigation. The chat interface loads your conversation history automatically, so any previous sessions are available when you return.
  </Step>

  <Step title="Send your first message">
    Type your question or request in the message input and press **Enter** (or click **Send**). The AI assistant reads your message, processes it, and replies directly in the conversation thread.

    <Tip>
      Be as specific as you can in your first message. For example, instead of "I need help," try "What housing support services are available in Berlin for refugees?" The more context you provide, the more relevant the response.
    </Tip>
  </Step>

  <Step title="Explore other features (optional)">
    Once you have had your first AI conversation, you can explore the rest of the platform:

    * **Video meeting** — Join a Jitsi video call with an NGO staff member directly from the platform. Meetings can be recorded for later reference.
    * **Blog** — Read resources and news published by NGO administrators. If you have the `org_admin` role, you can also create and publish posts.
  </Step>
</Steps>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I cannot log in">
    Double-check your email address and password. If you have forgotten your password, use the password reset link on the login page. If the issue persists, your account may not yet be activated — contact your NGO administrator.
  </Accordion>

  <Accordion title="The AI assistant is not responding">
    Make sure you are still logged in — JWT tokens expire after a set period and you may need to refresh the page or log in again. If the issue continues, your organization's AI model may be temporarily unavailable; contact your administrator.
  </Accordion>

  <Accordion title="I cannot see admin features">
    Admin features are visible only to accounts with the `org_admin` role. If you should have admin access, ask your organization's administrator to update your role and log out and back in to pick up the change.
  </Accordion>

  <Accordion title="My video meeting will not connect">
    Make sure your browser has permission to use your microphone and (optionally) camera. Try a different browser if the issue persists, and check that your network is not blocking WebRTC traffic.
  </Accordion>
</AccordionGroup>

## What's next

<CardGroup cols={2}>
  <Card title="AI Assistant" icon="robot" href="/ai-assistant/overview">
    Learn how to get the most out of the AI assistant — configure behavior, choose a model, and manage conversation history.
  </Card>

  <Card title="Authentication" icon="lock" href="/authentication/overview">
    Understand how JWT-based authentication ties together the chat, blog, and video features under one identity.
  </Card>

  <Card title="Video Conferencing" icon="video" href="/video/overview">
    Join browser-based Jitsi meetings with NGO staff, with optional recording for case follow-up.
  </Card>

  <Card title="Blog & Content" icon="newspaper" href="/blog/overview">
    Read and publish resources on the WordPress-backed blog with role-based access.
  </Card>
</CardGroup>